1. What is the Online Edition?
2. What file format does it use?
3. How much does it cost?
4. How do I subscribe?
5. How do I stop my subscription?
6. I need tech support.
7. I want to talk to a real person for help.
8. I lost my password or forgot to choose a permanent one when I signed up!

What is the Online Edition?

It's the whole newspaper, exactly as it rolls off the press, but in a digital format you can read through your web browser. Using Adobe PDF (Printed Document Format) files, it's the newspaper you know and love carefully tailored for on-screen viewing. Either download the whole paper at once or browse individual pages using an attractive index: it's your choice. Either way, you get every story, every photo, every ad and every classified -- and you can save them to disk, print them out, or even forward clippings over the 'net.

What file format does it use?

The file format we use for the electronic edition is Adobe PDF — you can download Adobe Reader for free. If you're using a very old or non-standard browser, you might want to download the latest version of Internet Explorer or Netscape, both of which come in PC and Mac flavors and can be easily configured to view PDF files.

How much does it cost?

Subscriptions are $7 a month, which includes access to a complete archive of past editions. This comes out at about than 33 cents an issue!

How do I subscribe?

Our sign-up page is here. After choosing what type of subscription you want and a username and password, you will be taken to our payment processing service. They'll take your details and have you set up a username and password with them as well, so you can check the status of your account and your payment history. Once they're processed your order, you can begin browsing the online edition instantly.

How do I stop my subscription?

You can end your subscription at any time by emailing us here . Your username and password will continue to work for the remainder the subscription period you have already paid for.

I need tech support.

If you can't get our pages to display properly, make sure you have Reader, Adobe's free viewing software for PDF files.

Follow Adobe's instructions for downloading the latest version. If it won't open automatically, it's good advise to save the file to your computer's desktop so you can find it easily after the download is finished.

If you're using an old browser, you might want to download the latest version of Internet Explorer or Netscape for PC or Mac. A good tip is to re-install Adobe Reader after installing a new broswer. Reader can then detect new features and add itself as an integrated plug-in to modern browsers.

If you still can't get it working, e-mail web @ trinidadchroniclenews.com.

I want to talk to a real person for help.

We'd be delighted to offer personal assistance. If you're having trouble with an online subscription or the website, email Tech Support or call (505) 391-5444 between 8 a.m. and 5 p.m. (Mountain Time). If you need to discuss delivery or mail subscriptions, or issues about the newspaper's content, advertising, or editorial coverage, call the Trinidad Chronicle-News directly at (719) 846-3311.

I'm having password problems!

If you are having problems with your username and password or did not choose a permanent combination when you completed your transaction, email the Webmaster here. Please include your name, e-mail address and, if applicable, your desired username and password. We will then assign you a new one.